Returns Policy

RETURNS AND EXCHANGES

All our products are handcrafted by experienced artisans. Being handcrafted there can be minor deviations in cuts, color of natural stones, and pearls as they are always distinct. Before being shipped, all our products go through stringent quality control. You can expect some variation in color and size as compared to the photograph shown in our website.

Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. Take a picture of the product in case it is received damaged as soon as you receive it. You may return the products damaged in transit or if you have received the wrong product in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with.

HOW TO MAKE A RETURN

  1. Please take a photograph of the product in case if it is received damaged in transit within 2 days of receipt of the order. You must email it to paroma9@yahoo.com to notify us.
  2. After receiving the photograph it is up to the discretion of our QC team to decide whether the product is approved for return.
  3. Once the QC team has authorized the return of the damaged/incorrect product, we will arrange for a collection of the product.
  4. Once we receive the damaged / incorrect product, we shall dispatch the fresh/correct product.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

  1. Packages lost in transit.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

  1. Incorrect or outdated delivery address.
  2. Incorrect address format including any form of a PO Box address.
    3. Package refused by recipient.
  3. Sizing issues. Thus please review our size guides carefully before making your purchase.
  4. Products returned in a used or damaged condition.
  5. Minor color and design variation.
  6. If the jewellery is not faulty or damaged.